Burke & Herbert Bank

Customer Service


Most businesses that have been around as long as we have – and there are not many – tend to have a secret to their success. The way we see it, it’s no secret at all. Our success is built on the pillars of customer service established by John Woolfolk Burke and Arthur Herbert: treating all of our customers with dignity, integrity and courtesy.

While times and technologies have changed, the one thing that hasn’t is the way we conduct our business. While we’ve expanded with the region over the last 162 years, we’ve never rested on our laurels. Our commitment to the people and businesses of Northern Virginia has never wavered. This is why, when you call a Burke & Herbert Bank branch, you’ll speak with a local, knowledgeable branch representative here in Virginia.

We believe that true customer service is something that just can’t be outsourced.


Hours of Operation & Holiday Schedule

Regular Hours

Most Burke & Herbert Bank branches offer lobby banking services from 9 a.m. to 5 p.m. Monday through Thursday, 9 a.m. to 6 p.m. Friday, and 9 a.m. to 1 p.m. Saturday. Extended-hour Drive Up Teller services are available in many locations as well. For specific branch hours, please find your nearest branch using our Branch Locator.

Representative-assisted telephone service is available through our Customer Contact Center 8 a.m. to 7 p.m. Monday through Friday and 8 a.m. to 5 p.m. Saturday.

2014 Holiday Schedule

New Year's Day: Wednesday, January 1
Dr. Martin Luther King, Jr. Day: Monday, January 20
Presidents Day, Monday, February 17
Memorial Day: Monday, May 26
Independence Day: Friday, July 4
Labor Day: Monday, September 1
Columbus Day: Monday, October 13
Veterans Day: Tuesday, November 11
Thanksgiving Day: Thursday, November 27
Christmas Day: Thursday, December 25


Contact Us

Customer Contact Center: 703-684-1655
Customer Contact Center via email: info@burkeandherbertbank.com

24-Hour Automated Telephone Banking: 703-751-7701 or 1-877-440-0800
Report Visa® Debit Cards lost or stolen: 703-684-1655
Report Gift Cards lost or stolen: 703-684-1655

We welcome your input and would love for you to share your experience with us – the good and the bad.


 
 
   
 
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